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Frequently asked questions
All tours require payment in full at time of booking. Unless otherwise specified in product-specific terms and conditions, you may cancel or change your reservation up to 7 days prior and receive a full refund, minus an administrative fee. Cancellations or changes received within 7 days of departure are non-refundable. We strongly recommend travel insurance for unforeseen circumstances that may cause last-minute cancellations. If you made your reservation through a 3rd party travel service, Stampede Excursions may not be able to assist in your modification. Changes and cancellations to 3rd party reservations must be requested by the 3rd party. If you are on a cruise ship, the onboard Shore Excursion Office cannot assist with refunds/adjustments. For assistance with cancellations, please call Stampede Excursions at 1-800-604-5052, or for last-minute cancellations, contact the local number on your tour voucher. All refunds will be issued to the original form of payment.
In the event of trip cancellation or delay, Stampede Excursions and its partners are not responsible for additional expenses incurred by guests, such as but not limited to, penalties incurred through the purchase of non-refundable airline tickets, passport/visa fees, or other travel expenses.
Unless otherwise specified in product-specific terms and conditions, an administrative fee of 25% of the total booking cost including taxes and fees applies to all cancellations. For changes, an administrative fee of $25 per guest for land-based tours and $50 per guest for flight tours apply, unless otherwise specified in product-specific terms and conditions.
For the courtesy and safety of all our guests, the use of tobacco products, including but not limited to, cigarettes, “spit tobacco,” or e-cigarettes, and the consumption of alcoholic beverages is not permitted in vehicles, on tours, or on Stampede Excursions property.
We use a variety of booking statuses to help provide the highest level of service. One booking status we use is Pending. When an order is received that requires additional review or manual resource allocation. Fear not, our Tour Experts are working to get everything in order for your arrival and we will follow up via email or text if we encounter a situation that needs additional information. In this state, your booking is in the process of final confirmation and you may not modify or cancel the order. It may be fully confirmed at any point up to the day of your tour. If you have any questions about the status of your booking, reach out to our team via email or send us a text!
We use a variety of booking statuses to help provide the highest level of service. One booking status we use is Waitlist. Your booking may be marked "Waitlist" when you have been waitlisted for a specific tour time. This can occur for numerous reasons. The most common is there are not enough spaces available on the selected tour time for your group. Another time this can happen is when taking advantage of our Denali Aurora Quest standby policy. There are other situations that may encounter the waitlist status as well. If you are on the waitlist due to space constraints, your booking may be confirmed at any point. If it is confirmed you will receive an email notifying you that the order is now confirmed. If you have any questions about the status of your booking or wish to be removed from the waitlist, reach out to our team via email or send us a text!
For all flights, children requiring a car seat must ride in a Federal Aviation Administration approved car seat.
While on our shuttle vans and all landbased tours, please refer to the Alaska State Car Seat and Seatbelt Laws. For the safety of our guests, no child will be transported without the required car seat. Our policy on guest minimum age can be found by clicking here.
