FAQ

General

What is the cancellation policy?

All tours require payment in full at time of booking. Unless otherwise specified in product-specific terms and conditions, you may cancel or change your reservation up to 7 days prior and receive a full refund, minus an administrative fee. Cancellations or changes received within 7 days of departure are non-refundable. We strongly recommend travel insurance for unforeseen circumstances that may cause last-minute cancellations. If you made your reservation through a 3rd party travel service, Stampede Excursions may not be able to assist in your modification. Changes and cancellations to 3rd party reservations must be requested by the 3rd party. If you are on a cruise ship, the onboard Shore Excursion Office cannot assist with refunds/adjustments. For assistance with cancellations, please call Stampede Excursions at 1-800-604-5052, or for last-minute cancellations, contact the local number on your tour voucher. All refunds will be issued to the original form of payment.

In the event of trip cancellation or delay, Stampede Excursions and its partners are not responsible for additional expenses incurred by guests, such as but not limited to, penalties incurred through the purchase of non-refundable airline tickets, passport/visa fees, or other travel expenses.

Unless otherwise specified in product-specific terms and conditions, an administrative fee of 25% of the total booking cost including taxes and fees applies to all cancellations. For changes, an administrative fee of $25 per guest for land-based tours and $50 per guest for flight tours apply, unless otherwise specified in product-specific terms and conditions.

Smoking and Alcohol

For the courtesy and safety of all our guests, the use of tobacco products, including but not limited to, cigarettes, “spit tobacco,” or e-cigarettes, and the consumption of alcoholic beverages is not permitted in vehicles, on tours, or on Stampede Excursions property.

Does my child need a car seat?

For all flights, children requiring a car seat must ride in a Federal Aviation Adminitration approved car seat.

While on our shuttle vans and all landbased tours, please refer to the Alaska State Car Seat and Seatbelt Laws. For the safety of our guests, no child will be transported without the required car seat. Our policy on guest minimum age can be found by clicking here.

What is a Pending order?


We use a variety of booking statuses to help provide the highest level of service. One booking status we use is Pending. When an order is received that requires additional review or manual resource allocation. Fear not, our Tour Experts are working to get everything in order for your arrival and we will follow up via email or text if we encounter a situation that needs additional information. In this state you booking is in the process of final confirmation and you may not modify or cancel the order. It may be fully confirmed at any point up to the day of your tour. If you have any questions about the status of your booking, reach out to our team via email or send us a text!

What is an On Hold order?

We use a variety of booking statuses to help provide the highest level of service. One booking status we use is On Hold. Your booking may be marked On Hold when you have been waitlisted for a specific tour time. This can occur for numerous reasons. The most common is there are not enough spaces available on the selected tour time for your group. Another time this can happen is when taking advantage of our Denali Aurora Quest standby policy. There are other situations that may encounter the waitlist status as well. If you are on the waitlist due to space constraints, your booking may be confirmed at any point. If it is confirmed you will receive an email notifying you that the order is now confirmed. If you have any questions about the status of your booking or wish to be removed from the waitlist, reach out to our team via email or send us a text!

Flight Tours and Charter Flight FAQ

Will we be able to communicate with the pilot while we're flying?

Absolutely! The entire trip will be narrated by your pilot and your voice-activated headset will allow you to speak to the pilot and other passengers any time.

How many people will be in the plane? Is it roomy inside? Print

In our aircraft, there are 5 passenger seats and the pilot. Some flights may be full while others may have just a few people. While this is generally thought of as a small plane, the Piper Seneca is actually quite roomy inside.

Will it be cold in the airplane?

The airplane has a heater and at our normal altitudes, the air is only slightly cooler than on the ground, yet if you tend to get cold, it’s a good idea to bring a sweatshirt or light jacket.

What to bring on the flight tour?

We recommend:

  • A sweatshirt or light jacket
  • Sunglasses (or prescription eye-wear)
  • A well-charged camera
  • Bottled water, if desired
  • Due to limited space bags can be stored with our team you fly

What about bad weather?

If the weather conditions are such that we cannot provide an enjoyable tour, we will work with your schedule to select an alternate day or flight time.

Will we see wildlife from the air?

Unfortunately, we can’t guarantee a spotting. Moose, caribou, Dall sheep, and bears are all possible to see from the plane but each trip is different. Much of it depends on how good you are at spotting animals from above.

Can the pilot accept gratuities?

Yes. While not expected, it’s certainly appreciated.

Can you take us somewhere else besides the standard tour?

Yes. Stampede Aviation is able to offer charter and air taxi services to take you just about anywhere in the continental US and Canada- weather permitting. If you have a special request for a custom tour we can take your request and work to build a customized experience.

Can you accommodate children on flights? How young? Pri

Absolutely! This is one of the benefits of our more personal flights. We cannot provide car seats or boosters, so plan to bring your own FAA-approved one if desired. If your child is under age 3, we may suggest flying with only your family/friends, as to not disturb strangers if the child becomes upset during the flight.

Is there a weight limit for passengers?

We don’t have a specific weight limit; we operate based upon the overall weight of the aircraft. Before you fly, we will ask for your current weight. Please answer honestly as our team must do the correct calculations to ensure the flight is safe. We promise that our team will protect your information. If you don’t feel comfortable at any time, pull us aside and we’ll ensure your privacy.

How high will we get?

We have the ability to climb to 12,000 feet or more, but depending on weather conditions, most flights are conducted from 3,000-8,000 feet above sea level, which is generally about 1,000-5,000 feet above the ground. This is to maximize the views of the scenery near us and avoid the need for supplemental oxygen or a pressurized aircraft cabin.


Denali Backcountry Safari FAQ

Do you provide transportation to and from our hotel?

We currently provide courtesy transportation between these select Denali National Park locations:

Aspen Haus Bed and Breakfast
Aurora Denali Lodge
Cabins at Denali
Crow’s Nest Cabins
Denali Bluffs Hotel
Denali Dome Home Bed and Breakfast
Denali Faith Hill Lodge
Denali Grizzly Bear Resort
Denali Lake View Inn
Denali National Park Bus Depot (Wilderness Access Center)
Denali Park Hotel
Denali Park Village
Denali Princess Wilderness Lodge
Denali RV Park and Motel
Denali Touch of Wilderness B&B
Denali Tri-Valley Cabins
EarthSong Lodge
Grande Denali Lodge
McKinley Chalet Resort
Miners Market Gas Station
Nord Haven Motel
Stampede Excursions Boardwalk Office
Totem Inn
White Moose Lodge

To request a pickup please contact our team 48 hours prior departure.

What to bring on the backcountry tour?

We recommend:

  • A jacket
  • Sunglasses
  • Water
  • Reusable water bottle*
  • Reusable coffee mug*
  • Camera
  • Closed toe shoes
  • Hat
  • Bug repellant and/or bug netting

Tours operate regardless of weather conditions. We recommend dressing for being outdoors and in the elements. There is a possibility of getting dirty while on the trail.

*In an effort to reduce the use of single-use plastic water bottles and single use cups, Stampede Excursions and its family of brands ask travelers to bring reusable water bottles and cups. Morning tours feature brewed coffee and evening tours have water available. Cups will be available if you do not have one that is reusable.

Will we see wildlife on the backcountry tour?

The Stampede Trail is prime habitat for moose, caribou, bears, fox, snowshoe hares, many different birds, and much more. Since the animals are wild, we can never guarantee how many animals or which specific animals you will see. Our guides a are always on the lookout and ask for guest participation in spotting creatures along the way.

According to the Rangers of Denali National Park:

The small outnumber the large. Denali isn’t the Serengeti or the Amazon, it’s a subarctic environment with mostly small, slow-growing vegetation. That means it takes a lot of acres to feed one good-sized vegetarian, or to provide enough plant-eating animals for one large meat-eater. That’s why you won’t see a ram, an eagle, a moose, or a wolf around every bend in the road. You do have a good chance of seeing a few big animals. And if you venture off the road, you have a great chance of seeing some of the park’s small plant-eaters and the subarctic plants that sustain them.

Will we make it to the Magic Bus 142?

Bus 142 was removed by the State of Alaska with cooperation with the Alaska National Guard and Denali Borough. Our tour follows the historic Stampede Trail made famous by the book and movie Into the Wild. Guests will get a taste for what Chistopher McCandles encountered on his journey. Due safety concerns associated with river crossings we are unable to make it all the way out to the historic location of the “Magic Bus.” Our journey stops just east of the Savage River.

Is there a minimum age?

The following policy has been adopted in the interest of providing a safe and enjoyable tour experience and to comply with recently issued guidelines from the National Highway Transportation Safety Administration.

  • Children under the age of five will not be accommodated on this tour, regardless of height or weight.
  • Under certain circumstances children ages 5 through 7 may participate in the tour if they weigh at least 40 pounds.
  • If the child is at least 5 years old, but under the age of 8, and weighs at least 40 pounds, a booster seat is required unless the child is at least 4-feet 9-inches tall.

ATV Tours FAQ

How Far Does the ATV Tour Go?

The 3.5 hour ATV tours are about 2.5 hours long and cover a distance of about 6-8 miles depending on stops for photos, possible wildlife, and other factors.

Do I have to drive my own ATV?

While many guests love the idea of driving their own ATV, guests that are nervous about driving on their own can ride with a guide or with a friend or family member on a Side by Side. If you would feel more comfortable riding along, please let us know. We also have the Treasure Hut ATV tour which is a great option for a more personal tour.


Denali Backcountry Safari FAQ

Do you provide transportation to and from our hotel?

We currently provide courtesy transportation between these select Denali National Park locations:

Aspen Haus Bed and Breakfast
Aurora Denali Lodge
Cabins at Denali
Crow’s Nest Cabins
Denali Bluffs Hotel
Denali Dome Home Bed and Breakfast
Denali Faith Hill Lodge
Denali Grizzly Bear Resort
Denali Lake View Inn
Denali National Park Bus Depot (Wilderness Access Center)
Denali Park Hotel
Denali Park Village
Denali Princess Wilderness Lodge
Denali RV Park and Motel
Denali Touch of Wilderness B&B
Denali Tri-Valley Cabins
EarthSong Lodge
Grande Denali Lodge
McKinley Chalet Resort
Miners Market Gas Station
Nord Haven Motel
Stampede Excursions Boardwalk Office
Totem Inn
White Moose Lodge

To request a pickup please contact our team 48 hours prior departure.

What to bring on the backcountry tour?

We recommend:

  • A jacket
  • Sunglasses
  • Water
  • Reusable water bottle*
  • Reusable coffee mug*
  • Camera
  • Closed toe shoes
  • Hat
  • Bug repellant and/or bug netting

Tours operate regardless of weather conditions. We recommend dressing for being outdoors and in the elements. There is a possibility of getting dirty while on the trail.

*In an effort to reduce the use of single-use plastic water bottles and single use cups, Stampede Excursions and its family of brands ask travelers to bring reusable water bottles and cups. Morning tours feature brewed coffee and evening tours have water available. Cups will be available if you do not have one that is reusable.

Will we see wildlife on the backcountry tour?

The Stampede Trail is prime habitat for moose, caribou, bears, fox, snowshoe hares, many different birds, and much more. Since the animals are wild, we can never guarantee how many animals or which specific animals you will see. Our guides a are always on the lookout and ask for guest participation in spotting creatures along the way.

According to the Rangers of Denali National Park:

The small outnumber the large. Denali isn’t the Serengeti or the Amazon, it’s a subarctic environment with mostly small, slow-growing vegetation. That means it takes a lot of acres to feed one good-sized vegetarian, or to provide enough plant-eating animals for one large meat-eater. That’s why you won’t see a ram, an eagle, a moose, or a wolf around every bend in the road. You do have a good chance of seeing a few big animals. And if you venture off the road, you have a great chance of seeing some of the park’s small plant-eaters and the subarctic plants that sustain them.

Will we make it to the Magic Bus 142?

Bus 142 was removed by the State of Alaska with cooperation with the Alaska National Guard and Denali Borough. Our tour follows the historic Stampede Trail made famous by the book and movie Into the Wild. Guests will get a taste for what Chistopher McCandles encountered on his journey. Due safety concerns associated with river crossings we are unable to make it all the way out to the historic location of the “Magic Bus.” Our journey stops just east of the Savage River.

Is there a minimum age?

The following policy has been adopted in the interest of providing a safe and enjoyable tour experience and to comply with recently issued guidelines from the National Highway Transportation Safety Administration.

  • Children under the age of five will not be accommodated on this tour, regardless of height or weight.
  • Under certain circumstances children ages 5 through 7 may participate in the tour if they weigh at least 40 pounds.
  • If the child is at least 5 years old, but under the age of 8, and weighs at least 40 pounds, a booster seat is required unless the child is at least 4-feet 9-inches tall.

Denali Aurora Quest FAQ

What about the weather conditions?

While sightings are never guaranteed, we use many different resources to plan the best route for the greatest chances of catching the Northern Lights. The tour is designed to be mobile and flexible to adapt to change to the ever-changing conditions of Alaska. We fully evaluate conditions 1 hour prior to the tour departure time. Even when raining or cloudy in some areas, our team evaluates various routes to give the best opportunities to get views. If we have complete and total unfavorable conditions, we will reach out to you on a case-by-case basis. 

What if we don't see the Northern Lights?

The Aurora Borealis is a natural phenomenon and sightings can not be guaranteed. Many factors may prevent viewing including other weather conditions. We do our best to identify the best routes with the highest chances and are successful often, but at times, we strike out. Sightings are never guaranteed and if Northern Lights do not appear, no refunds will be issued. However, Stampede Excursions will allow guests that are on an unsuccessful tour to be placed on a standby list for the next offered tour at no additional charge. Guests on the standby list will be confirmed, in an order determined by Stampede Excursions, 30 minutes prior to the tour departure time.